Returns & Refunds

Our Return Policy

At KV DIGITAL, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your HP printer, we offer a simple and transparent return process for customers worldwide.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The product must be unused and in the same condition that you received it.
• The item must be in its original packaging with all accessories, manuals, and warranty cards included.
• Return request must be initiated within 15 days of the delivery date.
• You must have proof of purchase (order confirmation email or invoice).
• Ink cartridges and consumables are non-returnable once opened.

Non-Returnable Items

• Opened ink cartridges, toner cartridges, or paper supplies
• Items damaged due to misuse, accident, or unauthorized modification
• Products with missing serial numbers or tampered warranty seals
• Products returned after the 15-day return window

How to Initiate a Return

1. Email returns@kvdigital.in with your order number and reason for return.
2. Our team will review your request within 1–2 business days and send you return instructions.
3. Safely package the product and ship it to the address provided. For international returns, shipping costs are the buyer's responsibility unless the product is defective.
4. Once we receive and inspect the return, we will process your refund within 5–7 business days.

Refund Timeline by Payment Method

Payment Method	Refund Timeline
Credit / Debit Card	5–10 business days
UPI / Net Banking	3–5 business days
PayPal (International)	3–5 business days
Bank Transfer	5–7 business days
Cash on Delivery	Bank transfer within 7 business days

Damaged or Defective Products

If you receive a damaged or defective printer, please contact us within 48 hours of delivery at support@kvdigital.in with photos of the damage. We will arrange a replacement or full refund at no cost to you, including return shipping charges.

International Returns

For international customers, returns are accepted under the same 15-day policy. International return shipping costs are borne by the customer unless the product is defective or incorrectly shipped. We recommend using a trackable courier service for all international returns.